Welcome to the S-Cases.com FAQ page! Here you'll find answers to the most common questions about our products, ordering process, shipping, returns, and more. If you can't find the information you're looking for, please feel free to contact us at support@s-cases.com.
Product Information
We offer a wide range of accessories, including protective cases, screen protectors, charging cables, and more. All our products are designed to enhance the functionality and durability of your Samsung Galaxy S series device.
Yes, our products are regularly updated to ensure compatibility with the latest Samsung Galaxy S series models. Please check the product description for specific compatibility information.
Each product page includes detailed descriptions and compatibility information. If you need further assistance, our customer support team is happy to help you choose the right product.
Ordering and Payment
You can place an order directly through our website. Simply add the desired items to your cart and proceed to checkout. Follow the prompts to complete your purchase.
We accept various payment methods, including PayPal, American Express, Apple Pay, MasterCard, and Visa. All transactions are processed securely to protect your personal information.
Yes, our payment system uses SSL technology to ensure your information is securely processed and never stored on our servers.
If you need to modify or cancel your order, please contact us as soon as possible at support@s-cases.com. We can accommodate changes before the order is shipped.
See more on our policies
Shipping
Yes, we offer international shipping to many countries. Shipping delivery times vary depending on your location.
See more on our shipping policy
Orders are processed within 1-3 business days. Delivery times vary based on your location:
See more on our shipping policy
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website, or on our Tracking Page by clicking here
If your order is delayed, please contact us at support@s-cases.com. We will investigate the issue and provide you with an update as soon as possible.
Returns and Refunds
We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. The product must be in its original condition and packaging.
See More on our return policy
To initiate a return, please contact us at support@s-cases.com with your order number and reason for return. We will provide you with a return shipping label and instructions.
See more on our return policy
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 10 business days.
See more on our refund policy
If you receive a defective or incorrect item, please contact us immediately at support@s-cases.com. Include your order number, a description of the issue, and any relevant photos. We will resolve the issue promptly.
Warranty
Yes, all our products come with a 1-year warranty covering manufacturing defects. If you encounter any issues within this period, please contact us for a replacement.
Contact Us
We'd love to hear from you! Whether you have questions about our products, need assistance with an order, or just want to provide feedback, we're here to help.
Connect with us on social media for the latest updates, promotions, and more!
We hope this FAQ page has answered your questions. Thank you for choosing S-Cases for your device accessories!
We're here to help with any questions or concerns you may have.
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